If you're passionate about providing top-tier support and can keep up in a dynamic setting while maintaining good attention to details — we want to hear from you!

The Customer Service Representative (CRS) is responsible for completing client service requests on behalf of the company for our transportation division. The CSR will play a crucial role in ensuring smooth coordination and timely execution of service requests. Primary responsibilities will include addressing customer service inquiries, submitting order requests and collaborating with various teams to deliver exceptional service.

Duties & Responsibilities:

• Handle inbound and outbound calls, emails, and texts when communicating with customers and drivers
• General dispatching duties for the cargo van and truck side, as needed
• Provide accurate and timely information regarding services, pricing, and scheduling
• Monitor and track service orders, keeping customers informed of the status of their requests
• Identify and troubleshoot service request issues, escalating complex problems to the appropriate teams
• Enter customer orders into courier software, accurately capturing pickup and delivery times, locations, and other relevant service details
• Perform other office duties as assigned

What are we looking for:

· At least 1-year of experience in a customer service role is required, with a preferred background transportation/dispatching

· Proficiency in Microsoft Office (Outlook, Word, and Excel), web-based systems, and courier software, with high adaptability to new and unfamiliar platforms

· Excellent English communication skills, both verbal and written

· Reliable, punctual, with strong organizational skills

· Strong problem-solving and conflict resolution skills

· Superior attention to detail

· Professional, good work ethics, and excellent customer service skills

· Demonstrated ability to work effectively as an individual and as part of a team

· Eligible to work in Canada

· Satisfactory Criminal Record Check (at the employees expense)

Salary: Starting at $18 per hour

We thank all who apply but only those considered for an interview will be contacted.

Those selected will be required to produce satisfactory references and a criminal background check.

Requests for Reasonable Accommodation will be accepted during the hiring process.

RS Express Ltd. is a Winnipeg-based courier and transportation company committed to providing our clients with innovative and technologically advanced supply chain management solutions. Our employees contribute to smart, flexible transportation solutions, embrace change, foster growth, and are inherently collaborative teammates.

Hours of Work (DAY SHIFT):

• 8:00 a.m. - 4:30 p.m. CST
• Monday to Friday, up to 8-hour workdays
• Overtime after 8 hours (per day) and after 40 hours (per week)

What does it take to be part of our team?

• A valid Class 5 Licence
• At least 2 years of commercial delivery experience within Manitoba operating a 5-ton truck
• Clean Driver’s Abstract OR with no traffic/transportation violations or major at-fault incidents in the past 5 years prior to applying
• Satisfactory Criminal Record Check, at the successful candidate's expense
• Comfortable with using hand-held devices/technology-based tools in the transportation industry
• Ability to lift, pull, and carry up to 50 lbs
• Good communications skills
• Reliable, punctual, with strong organizational skills
• Professional, good work ethics, and excellent customer service skills

Your Responsibilities:

• Properly load, secure, and transport cargo and goods within the City of Winnipeg and surrounding areas
• Safely and properly operate a 5-ton truck
• Regularly perform vehicle trip inspections (pre and post) and accurately report the condition of the vehicle using Geotab
• Comply with applicable laws, company policies, procedures, standards, and safe practices
• Prompt reporting of vehicle defects, traffic violations, and work-related incidents
• Check the completeness of all load-related documentation
• Communicate with customers and the RS Team in a professional manner
• Ensure cleanliness and orderliness of truck and trailer
• Report promptly to dispatch/supervisor any service issues (ex. customer concerns, equipment or delivery glitches)

We thank all who apply but only those considered for an interview will be contacted. Requests for Reasonable Accommodation will be accepted during the hiring process.